[AlaskaRC] DESERT AIRCRAFT CUSTOMER SERVICE IS AMAZING!

[Steven Lingle]

Armand,

Thanks for the kind words about Desert Aircraft.  The folks there are  
the best in the world to work with and will always provide more care  
and help than any.  My association with the company, some years ago  
when they were just beginning, was a great period in my life and still  
holds many great and fond memories.
I am forwarding your comments to Dave Johnson.  Dave is the founder  
and owner of DA and I am sure he will appreciate what you have to say.
My Best.


Steven Lingle
barisax at olypen.com



On Jul 29, 2009, at 10:13 AM, Armand Marshall wrote:

> Most of you have probably heard about (or seen the video) of one of  
> my DA-100 gas engines blowing a cylinder.
>
> Well, I packed it in a box and took it to the post office; put  
> insurance on it and priority mailed it back to Desert Aircraft (and  
> I included a video of the incident).
>
> For reference, the motor wasn’t brand new.  I have had it on that  
> plane for the last 2 to 3 seasons.
>
> It took them one day to look at it and make the necessary repairs.   
> I called them and asked about the status of the motor and to see  
> what I owed for the repairs.  They said, no problem we are going to  
> cover it under warranty.  So I pulled out my credit card and asked  
> “what about the shipping cost to return it to me?”.  They said, “no  
> problem, we will cover that too and send it back to you today”.
>
> Sure it ended up costing me the fuselage of a composite-arf extra,  
> but I don’t know of many (if any) other companies that would make  
> the repairs and cover the shipping all for free.
>
> I am definitely one satisfied customer of Desert Aircraft and will  
> continue to put their motors on my gassers.
>
> (Hey Steve, looks like my motor cost less to repair than your blown  
> motor in your electric pattern plane after all!)
> ~ Armand
> armand at nmitsolutions.com
>
> _______________________________________________
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> AlaskaRC at lists.alaskarc.org
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