<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Armand,<div><br></div><div>Thanks for the kind words about Desert Aircraft. The folks there are the best in the world to work with and will always provide more care and help than any. My association with the company, some years ago when they were just beginning, was a great period in my life and still holds many great and fond memories. </div><div>I am forwarding your comments to Dave Johnson. Dave is the founder and owner of DA and I am sure he will appreciate what you have to say.</div><div>My Best.</div><div><br></div><div><br><div apple-content-edited="true"> <span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: 'Baskerville Old Face'; font-size: 18px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: 'Baskerville Old Face'; font-size: 18px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div>Steven Lingle</div><div><a href="mailto:barisax@olypen.com">barisax@olypen.com</a></div><br><span></span><span></span><span><img height="96" width="96" src="cid:8BAE67BC-3CE7-4CB7-9917-2A01FC9A34CF@Belkin"></span> </span></span></div><br><div><div>On Jul 29, 2009, at 10:13 AM, Armand Marshall wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: 'Baskerville Old Face'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div lang="EN-US" link="blue" vlink="purple"><div class="Section1"><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; ">Most of you have probably heard about (or seen the video) of one of my DA-100 gas engines blowing a cylinder.<o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; ">Well, I packed it in a box and took it to the post office; put insurance on it and priority mailed it back to Desert Aircraft (and I included a video of the incident).<o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; ">For reference, the motor wasn’t brand new. I have had it on that plane for the last 2 to 3 seasons.<o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; ">It took them one day to look at it and make the necessary repairs. I called them and asked about the status of the motor and to see what I owed for the repairs. They said, no problem we are going to cover it under warranty. So I pulled out my credit card and asked “what about the shipping cost to return it to me?”. They said, “no problem, we will cover that too and send it back to you today”.<o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; ">Sure it ended up costing me the fuselage of a composite-arf extra, but I don’t know of many (if any) other companies that would make the repairs and cover the shipping all for free.<o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; ">I am definitely one satisfied customer of Desert Aircraft and will continue to put their motors on my gassers.<o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; ">(Hey Steve, looks like my motor cost less to repair than your blown motor in your electric pattern plane after all!)<o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; "><b><i><span style="font-size: 10pt; font-family: Tahoma, sans-serif; color: rgb(31, 73, 125); ">~ Armand<o:p></o:p></span></i></b></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; "><b><i><span style="font-size: 10pt; font-family: Tahoma, sans-serif; color: rgb(31, 73, 125); "><a href="mailto:armand@nmitsolutions.com" style="color: blue; text-decoration: underline; "><span style="color: blue; ">armand@nmitsolutions.com</span></a><o:p></o:p></span></i></b></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div></div>_______________________________________________<br>AlaskaRC mailing list<br><a href="mailto:AlaskaRC@lists.alaskarc.org" style="color: blue; text-decoration: underline; ">AlaskaRC@lists.alaskarc.org</a><br><a href="http://lists.alaskarc.org/mailman/listinfo/alaskarc" style="color: blue; text-decoration: underline; ">http://lists.alaskarc.org/mailman/listinfo/alaskarc</a><br></div></span></blockquote></div><br></div></body></html>