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<DIV><FONT face=Arial size=2>Damn, nice to see some good customer service.
DA is one of the best for sure. Glad to hear you'll have a spare in the
closet! Also, for you modelers on a budget, I have a place for you to
visit. There is a big tent in the burlington coat factory parking lot that
has a company named MTZ tools. They sell a lot of tools there, but none of
it is name brand stuff, for a lot less then you could by at a regular
store. Some of it isnt exactly quality, but to be fair its still some good
stuff. I was in there and they have small clamps for 50 cents, larger ones
for less then 3 bucks. And they have hobbie knife kits there as well, like
some of the stuff you would see from exacto, just much cheaper. If your in
need to replace some tools or other stuff give these guys a look. The
money you could save there is pretty high compaired to the same stuff with that
"name" on it.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Mike A</FONT></DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=armand@nmitsolutions.com
href="mailto:armand@nmitsolutions.com">Armand Marshall</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=alaskarc@lists.alaskarc.org
href="mailto:alaskarc@lists.alaskarc.org">'ARCS mailing list'</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Wednesday, July 29, 2009 9:13
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> [AlaskaRC] DESERT AIRCRAFT
CUSTOMER SERVICE IS AMAZING!</DIV>
<DIV><BR></DIV>
<DIV class=Section1>
<P class=MsoNormal>Most of you have probably heard about (or seen the video)
of one of my DA-100 gas engines blowing a cylinder.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal>Well, I packed it in a box and took it to the post office;
put insurance on it and priority mailed it back to Desert Aircraft (and I
included a video of the incident).<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal>For reference, the motor wasn’t brand new. I have had
it on that plane for the last 2 to 3 seasons.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal>It took them one day to look at it and make the necessary
repairs. I called them and asked about the status of the motor and to
see what I owed for the repairs. They said, no problem we are going to
cover it under warranty. So I pulled out my credit card and asked “what
about the shipping cost to return it to me?”. They said, “no problem, we
will cover that too and send it back to you today”. <o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal>Sure it ended up costing me the fuselage of a composite-arf
extra, but I don’t know of many (if any) other companies that would make the
repairs and cover the shipping all for free.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal>I am definitely one satisfied customer of Desert Aircraft
and will continue to put their motors on my gassers.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal>(Hey Steve, looks like my motor cost less to repair than
your blown motor in your electric pattern plane after all!)<o:p></o:p></P>
<P class=MsoNormal><B><I><SPAN
style="FONT-SIZE: 10pt; COLOR: #1f497d; FONT-FAMILY: 'Tahoma','sans-serif'">~
Armand<o:p></o:p></SPAN></I></B></P>
<P class=MsoNormal><B><I><SPAN
style="FONT-SIZE: 10pt; COLOR: #1f497d; FONT-FAMILY: 'Tahoma','sans-serif'"><A
href="mailto:armand@nmitsolutions.com"><SPAN
style="COLOR: blue">armand@nmitsolutions.com</SPAN></A><o:p></o:p></SPAN></I></B></P>
<P class=MsoNormal><o:p> </o:p></P></DIV>
<P>
<HR>
<P></P>_______________________________________________<BR>AlaskaRC mailing
list<BR>AlaskaRC@lists.alaskarc.org<BR>http://lists.alaskarc.org/mailman/listinfo/alaskarc<BR></BLOCKQUOTE></BODY></HTML>